The Alion Science and Technology Corporation (Alion) corporate Quality Policy reads as follows:
"It is the policy of Alion to maintain a program of quality assurance that ensures all Alion products and services meet or exceed the expectations of our customers. It is also Alionís policy to maintain a process of constant improvement that is accomplished through diligent follow-up on customer input, employee suggestions, internal and external audits and through management review of the quality system."
This Quality Policy has the absolute and unqualified commitment of the senior management. Responsibility is delegated to all staff through their management who ensures that the quality policy and procedures are understood, implemented and maintained at all levels within the organization.
According to the varied nature of its projects and customers, Alion offices have achieved certifications and appraisals including:
Specific to ISO 9001:2000, Alionís Quality Management System (QMS) comprises the following seven business processes, which are applied to every project:
- Capability Maturity Model Integration (CMMI) Level 3
- ISO/IEC 17025:2005, General Requirements for the Competence of Testing and Calibration Laboratories
- National Voluntary Laboratory Accreditation Program (NVLAP)
- ISO 9001:2000, Quality Management Systems
Compliance requirements for each process are defined in detailed procedures providing step-by-step instructions to be followed by all project personnel, including required objective evidence (records) by which compliance is documented. All records and other documents affecting project quality are maintained in project specific files by the project managers and are available to all project personnel and external auditors during certification audits. The QMS also includes requirements to establish Corporate Quality Goals, and conduct periodic internal audits and management reviews to ensure its continued suitability, adequacy and effectiveness.
- Quality System Process
- Proposal Process
- Project Planning Process
- Contract Review Process
- Project Execution Process
- Verification/Validation Process
- Product Delivery Process
Two key QMS features are (1) the electronic Quality Action Request (QAR) system that allows all Alion personnel to provide input and suggestions, and (2) managementís emphasis on actively seeking and documenting customer feedback, both of which support the Quality Policy objectives to continually improve and satisfy customers.
Focus on Customer Satisfaction:
Achieving a high level of customer satisfaction is a key corporate goal under Alionís ISO 9001:2000 certified Quality Management System (QMS). We continually seek, document, and evaluate customer feedback for every project, and have implemented a formal procedure for customer contact and documentation of feedback by Alion management using a rating scale of Poor, Much Below Average, Slightly Below Average, Slightly Above Average, Much Above Average, or Excellent. Under this procedure we contact all our major customers, such as NAVSEA 05, Office of Naval Research, U.S. Coast Guard, and several commercial entities, with resulting ratings of Much Above Average and Excellent. We will continue these annual contacts and evaluation of results as part of the QMS continual improvement process.
Alion - IPS Corporation:
Alion - IPS Corporation is compliant with the Alion Corporate Quality Policy and ensures the quality of the products and services we provide. The Alion Team has been recognized with local and national awards, NAVSEA letters of commendation, ASN certificates of excellence, and NAVSEA excellence awards. Our established QA plan, which provides for customer acceptance and feedback on all contract deliverables, has been and will continue to be an integral part of all contract tasking and includes the following:
- Peer review required prior to products being delivered
- Quality Assurance form submitted with every deliverable product for customer assessment and
comments, in terms of quality, timeliness and completeness
- Formal interviews with customers for contract support feedback and use of the results to
evaluate our processes and determine if any changes need to be made
- Opportunities for staff training to continue improvement of their skill sets, thereby, increasing the
knowledge base, raising the level of quality and improving responsiveness